WISHIN 2.0 delivers a redesigned web-portal powered by Health Catalyst’s Ninja Universe™ with efficient patient lookup, enhanced clinical data displays including lab trends, a personalized My Patients dashboard, and improved clinical workflow tools. The new platform offers greater EHR workflow integration with an intuitive experience for users.

The legacy WISHIN Pulse portal will remain available to provide continuity of access for data prior to 2024. Access to the legacy portal will end once your organization has completed its transition to WISHIN 2.0. Your WISHIN contact will communicate the specific transition timeline for your organization.

WISHIN may experience brief service interruptions during the transition period in August. Any planned downtime will be communicated in advance through your organization’s WISHIN contact and posted to the WISHIN 2.0 webpage.

We will try to preserve your existing user ID. If we cannot, you will be notified of that. You will need a new password and to accept the updated End User License Agreement (EULA) the first time you log in to WISHIN 2.0.

You will receive an email with login credentials and a link to set up your password the week you’re scheduled to transition.

All WISHIN users are strongly encouraged to complete WISHIN 2.0 training by August 12, 2026. Webinar-based information and training sessions will be offered July-August 2026. Visit wishin.org/wishin-2-0 for dates and registration.

Training materials will be ready in August. WISHIN is also hosting six video training sessions in August.

The WISHIN implementation team will contact your organization with your current user list for validation. Your organization is responsible for confirming which users should retain access, identifying staff who have left, and verifying email addresses.

There will be some change. WISHIN will manage user administration during the transition and will work directly with and train administrators after users are transitioned.

Yes. Historical patient records and clinical data from 2024 to current will be available in WISHIN 2.0. Data prior to 2024 will populate in the months following go-live.

WISHIN 2.0 includes structured visit history, key clinical indicators, vital signs, BMI, and enhanced lab trending visualization. Additional clinical details are surfaced from parsed CCDA documents. The participating organization network remains the same as the current system.

Yes. WISHIN 2.0 allows you to create a customized care summary to pick and choose the information you want.

Yes. Go to “Visit History” and click “all.”

Yes, there will be access to eHealth exchange.

Medications come to us from care summary documents usually after a patient is discharged from care.

WISHIN receives a reconciled med list from care summaries given to us by providers, usually after patient discharge. WISHIN also gets medication fill information sent to us by Medicaid twice per day. We will work with payer organizations to have them send in their medication fill information.

Yes, it does.

Only if an organization is using the Medicaid ID as the primary ID. This is not common, though.

A new patient matching system in WISHIN 2.0 involves facility, MRN and direct patient information such as first, middle and last name, DOB, SSN, gender, phone number, race and ethnicity. Every aspect of a patient’s graphic is weighted.

Only if you’re using single sign-on. You will need to transition that to the new system. A WISHIN implementation team member will assist you. There is no impact to your technical interfaces and their connections.

Yes. WISHIN 2.0 maintains all existing HIPAA-compliant data security standards, including HITRUST certification. The upgraded platform includes enhanced audit logging and access controls to protect patient privacy.

Visit wishin.org/wishin-2-0 or email [email protected]. Your WISHIN account representative is also available to assist your team during the transition.