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WISHIN Pulse Use at Record High in October 2020

The chart shows WISHIN Pulse patient records viewed from November 2019-October 2020. In general, monthly WISHIN Pulse usage has been trending substantially higher for the past 12 months.

During the COVID-19 pandemic, WISHIN offered free access to the WISHIN Pulse system to assist health care providers in receiving essential medical records from hospitals and clinics for their patients. The vast majority of organizations that signed up for WISHIN during the free trial have chosen to continue as WISHIN Pulse participants.

WISHIN has also expanded access to Milwaukee-area municipal health departments to assist them in their work. The Milwaukee-area municipal health departments have also continued their participation past the trial period.

Long-tenured payer and provider organizations have been using WISHIN Pulse at record levels over the past several months as well, finding the information valuable in clinical decision making, ensuring efficient patient continuity of care, and in care coordination.

“WISHIN pulse is the key to knowing where our patients are in the community health system. It allows us to better assist our Medicaid population to navigate the health care system by giving us up-to-date activity.”

Christine Thompson, RN, BSN, MBA
Director of Quality and Clinical Services, Independent Physicians Network
Trilogy Health Insurance/ACO of Southeast Wisconsin


“Many times our patients come here and don’t know what ED they’ve been [to], what was done, or what medications were prescribed. WISHIN gives us quick access to look up this essential information. I am thankful to have access to this helpful tool!!”

Gerald L. Ignace
Indian Health Center




Q: How would I access WISHIN Pulse? 

A: WISHIN Pulse can be accessed via web portal. Users must have a valid user name and password. There is no need to know where the patient had previous encounters. All that is needed is the patient name, and, if known, other demographic information.

Q: Can I just start the process without attending one of the webinars? 

A: Yes! Just send us an email at and we will walk you through everything you need to know.

Q: Which organizations currently participate in WISHIN?

A: There are more than 1,800 sites in the network. A list of WISHIN participants may be found at: (this list changes frequently)

Q: Is using WISHIN HIPAA compliant?

A: Yes. WISHIN, along with all WISHIN participants, must comply with the policies, procedures, and regulations established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) as well as other applicable law. Additional information may be found here:

Q: Who can I contact if I have additional questions?

A: Please contact us by calling 608-274-1820 or emailing us at